Cookie Policy
This Cookie Policy explains how our online gaming platform uses cookies and similar tracking technologies to enhance your gaming experience, secure your account, and provide personalised services. We are committed to transparency regarding data collection practices and your rights under Australian Privacy Laws, including the Privacy Act 1988 (Cth). This policy applies to all users accessing our platform from within Australia and outlines how we collect, use, and manage cookie data.
1. What Are Cookies and Similar Technologies
Cookies are small text files stored on your device when you visit our website or use our gaming platform. These files contain information about your browsing activity, preferences, and login sessions. Beyond traditional cookies, we also utilise similar tracking technologies including web beacons, pixel tags, local storage objects, and session identifiers. These technologies help us remember your choices, understand how you interact with our platform, and improve our services. When you access our platform, your device automatically receives and stores these tracking files unless you modify your browser settings to prevent this action.
2. Types of Cookies We Use
Our platform employs several categories of cookies, each serving distinct functions in delivering our gaming services. The following table outlines the primary cookie types we utilise:
| Cookie Type | Purpose | Duration | Example |
|---|---|---|---|
| Essential Cookies | Enable basic platform functionality, account security, and payment processing | Session or 12 months | Session tokens, CSRF protection |
| Functional Cookies | Remember user preferences, language settings, and account information | Up to 24 months | User ID, preferred game selection |
| Analytical Cookies | Track user behaviour, platform performance, and usage statistics | Up to 2 years | Google Analytics, Hotjar heatmaps |
| Marketing Cookies | Deliver personalised promotions and measure campaign effectiveness | Up to 730 days | Facebook Pixel, conversion tracking |
| Third-Party Cookies | Enable partner services, affiliate tracking, and external integrations | Varies by provider | Payment gateway cookies, ad network cookies |
3. Essential Cookies and Platform Security
Essential cookies are mandatory for our platform to function properly. These cookies authenticate your identity, protect your account from unauthorised access, and facilitate secure transactions. Without these cookies, you cannot log in, place wagers, withdraw funds, or access restricted features. Essential cookies include authentication tokens that verify your identity across sessions, anti-fraud measures that detect suspicious activity, and security flags that protect sensitive gaming data. We cannot provide gaming services without these cookies, and disabling them will prevent you from using our platform entirely. These cookies are subject to strict security protocols and are encrypted during transmission.
4. Functional and Preference Cookies
Functional cookies enhance your gaming experience by remembering your preferences and settings. These cookies store information about your preferred games, language selection, account notification settings, and gameplay history. When you return to our platform, functional cookies allow us to restore your previous session state without requiring you to reconfigure settings. Examples include remembering your login details for convenience, storing your preferred games in a quick-access menu, and maintaining your selected currency or language preference. You can manage functional cookies through your account settings, though disabling them may result in reduced personalisation and a less seamless experience.
5. Analytical and Performance Cookies
Analytical cookies help us understand how users interact with our platform, identify technical issues, and optimise performance. We use analytics providers such as Google Analytics to track page views, user flow, crash reports, and loading times. This data is aggregated and anonymised, meaning we cannot identify individual users from analytical cookie data. Performance metrics gathered through these cookies inform our platform improvements, identify popular games, and help diagnose technical problems. Analytical cookies do not contain personal information and are used solely for improving our services. You can opt out of analytical cookie tracking through your browser settings or by requesting our support team to implement a privacy flag on your account.
6. Marketing and Promotional Cookies
Marketing cookies enable us to deliver personalised promotions, track promotional effectiveness, and retarget users with relevant offers. These cookies work in conjunction with third-party advertising networks to display tailored advertisements across other websites. When you view a promotion or interact with marketing content on our platform, marketing cookies record this interaction for analysis. We use this data to calculate return on investment for campaigns, understand which promotions resonate with specific player segments, and prevent irrelevant advertising to users. Marketing cookies are managed by both our platform and third-party partners, and you can opt out through industry-standard mechanisms such as the Digital Advertising Alliance opt-out tool.
7. Third-Party Cookies and Partner Integration
Third-party cookies are set by external partners whose services we integrate into our platform. These partners include payment processors, identity verification providers, affiliate networks, and advertising platforms. Third-party cookies enable secure payment transactions, age verification compliance, and affiliate commission tracking. Each third-party partner has their own privacy policy and cookie practices, and we cannot control how they use cookies beyond their stated purposes. Payment processors require cookies for transaction security, affiliate partners use cookies to track referrals and commissions, and advertising networks use cookies to deliver targeted content. We conduct due diligence on all third-party partners to ensure they comply with Australian Privacy Laws and international data protection standards.
8. Cookie Consent and Your Control
When you first access our platform, you are presented with a cookie consent banner explaining our cookie practices. You can accept all cookies, reject non-essential cookies, or customise your cookie preferences through our cookie management tool. Your consent preferences are recorded in a consent cookie that persists for twelve months, allowing us to remember your choices across future sessions. You can modify your cookie preferences at any time by accessing the cookie settings in your account dashboard or by contacting our support team. If you withdraw consent for non-essential cookies, we will cease setting those cookies on your device, though essential cookies required for platform functionality will continue. Your consent is voluntary, and you can use our platform with only essential cookies enabled, though functionality will be limited.
9. Managing Cookies Through Your Browser
Most web browsers allow you to manage cookies through built-in settings. The following instructions outline how to control cookies across major browsers:
- Google Chrome: Click Settings > Privacy and Security > Cookies and Other Site Data. Select “Block all cookies” or customise exceptions for specific sites.
- Mozilla Firefox: Click Settings > Privacy and Security > Cookies and Site Data. Choose to block all cookies, block third-party cookies, or manage exceptions.
- Apple Safari: Click Safari > Settings > Privacy. Uncheck “Allow from websites I visit” and “Allow from third parties” to restrict cookies.
- Microsoft Edge: Click Settings > Privacy, Search and Services > Cookies and Other Site Data. Select your preferred cookie handling option.
- Opera Browser: Click Settings > Advanced > Cookies. Configure cookie acceptance based on your preferences.
Disabling cookies may impact platform functionality, prevent account access, and disable personalisations. We recommend allowing essential cookies while managing non-essential cookies according to your privacy preferences.
10. Do Not Track Signals
Many browsers include a Do Not Track feature that sends signals to websites requesting no tracking. Our platform respects Do Not Track signals and will disable non-essential analytical and marketing cookies when such signals are detected. However, essential cookies required for platform functionality, account security, and payment processing will continue regardless of Do Not Track settings, as these are necessary for service delivery. If you enable Do Not Track in your browser, you will receive a notification on our platform confirming that we have recognised your preference. Some third-party partners may not honour Do Not Track signals, and we cannot guarantee their compliance with your privacy requests beyond our own platform.
11. Data Protection and Australian Privacy Compliance
All cookies and tracking data collected through our platform are handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Cookie data is encrypted during transmission, stored securely on protected servers, and accessed only by authorised personnel. We do not sell cookie data to unrelated third parties, though we may share aggregated analytics data with service providers under privacy agreements. Users have the right to access their personal data collected through cookies, request corrections, and lodge complaints with the Office of the Australian Information Commissioner (OAIC). Our cookie practices comply with the Spam Act 2003 (Cth) when using cookies for marketing communications, and we honour opt-out requests within 10 business days. Non-Australian users may have additional rights under GDPR or other applicable laws, and we implement appropriate measures for international data transfers.
12. Changes to This Cookie Policy and Contact Information
This Cookie Policy may be updated periodically to reflect changes in our cookie practices, new technologies, or regulatory requirements. We will notify users of material changes through our platform or via email if you have provided contact information. Continued use of our platform following policy updates constitutes acceptance of the revised terms. For questions, concerns, or requests regarding cookies and data collection, please contact our Privacy Officer at [email protected] or complete the contact form on our website. You may also lodge complaints with the OAIC if you believe your privacy rights have been violated. Last updated: January 19, 2026.