Contact Our Support Team
We’re committed to providing exceptional customer service to all Australian players. Whether you have questions about gaming, account management, responsible gambling resources, or technical issues, our dedicated support team is available to assist you through multiple channels. Last updated: January 18, 2026.
Communication Channels
| Channel | Availability | Response Time |
|---|---|---|
| Live Online Chat | 24/7 | Under 5 minutes |
| Email Support | 24/7 | 2-4 hours |
| Phone Support | 9 AM – 11 PM AEDT | Immediate |
How to Reach Us
- Email: [email protected] for account or billing queries
- Phone: 1300 555 247 for urgent matters
- Live online chat available on our platform homepage
- Prepare your account details before contacting us
- Include specific issue descriptions for faster resolution
All communications are handled in compliance with Australian gambling regulations. Our team prioritises player safety and responsible gaming support above all concerns.